We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been used or damaged by the customer
  • Items returned after the 30-day return window
  • Gift cards or clearance items (if applicable)

Refunds

  • We offer free refunds within 7 days of receiving and inspecting your returned item.
  • Once your return is approved, your refund will be issued to your original payment method.
  • Refund processing times may vary depending on your bank or payment provider.

Return Shipping

  • Return shipping is free within the United Kingdom.
  • We will provide instructions for returning your item once your return request is approved.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • You receive a defective or damaged item
  • You receive the wrong item

We will arrange a replacement or full refund at no extra cost.

How to Start a Return

To initiate a return, please contact us at:

📧 Email: info@primahort.shop
📞 Phone: +44 7374 482884

Please include your order number and reason for return in your message.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again
  • Then contact your bank or card provider
  • If you’ve done all of this and still have not received your refund, please contact us

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: info@primahort.shop
📞 Phone: +44 7374 482884