We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, unopened, and in the same condition as received
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items cannot be returned, including:
Items that have been used or damaged by the customer
Items returned after the 30-day return window
Gift cards or clearance items (if applicable)
Refunds
We offer free refunds within 7 days of receiving and inspecting your returned item.
Once your return is approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping is free within the United Kingdom.
We will provide instructions for returning your item once your return request is approved.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
You receive a defective or damaged item
You receive the wrong item
We will arrange a replacement or full refund at no extra cost.
How to Start a Return
To initiate a return, please contact us at:
📧 Email: info@primahort.shop
📞 Phone: +44 7374 482884
Please include your order number and reason for return in your message.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again
Then contact your bank or card provider
If you’ve done all of this and still have not received your refund, please contact us
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Email: info@primahort.shop
📞 Phone: +44 7374 482884